How to connect systems for stores with both Grab and Silom
Product Management After Connecting to Grab
After completing the Grab system integration, it is recommended to first export your product list from Grab. Then, proceed with removing duplicate products, updating product details, and correctly mapping product recipes as needed. This ensures accuracy and consistency in your product data within the system.
Post-Integration Recommendation: Review and update all product recipe mappings imported from Grab. Then, delete any duplicate products in one go before uploading, as you will need to wait in a queue for Grab to retrieve the updated data.
Check Store Opening and Closing Times: Ensure that your store’s opening time is earlier than the closing time. For example, opening at 10:00 AM and closing at 11:00 PM. (After the integration is complete, you can adjust the opening and closing times back to your preferred schedule.)
Access the Order Hub in the Silom POS App: Open the Silom POS application and navigate to the Order Hub menu.
Select the "Connect to Grab" option to initiate the integration process.
Log in with Your GrabMerchant Account: Click "Log In" and use your GrabMerchant account’s email and password to sign in. Please ensure that you use an email associated with a Manager account only.
If you haven't registered for the GrabMerchant app yet, please complete the registration through the Grab app or website before proceeding with the following steps.
Select Your Store to Connect with Silom POS: After successfully logging in, choose your store to link it with the Silom POS system.
Import Product Menu from Grab: Click "Export Menu" to import your product data from Grab into the system.
Proceed with Data Integration: After completing the Export Menu process, click "Proceed to Integration" to begin the integration, which may take approximately 30 minutes. Once the integration is complete, the POS system will not be able to receive orders from Grab immediately. We recommend that you review and update your product information before enabling order acceptance. However, while the POS system is not yet accepting orders, your store can still receive orders through the GrabMerchant app as usual. Once you have reviewed and finalized your product information, you can enable order acceptance via the Order Hub menu.
Delete duplicate products between Grab and the POS system. You can identify the products exported from Grab by the Grab icon displayed after the product name. This will help you accurately distinguish and remove any duplicate items.
Review and Update BOM-Type Products: Products exported from GrabFood will be categorized as BOM-type items without linked ingredient recipes. To enable stock deduction based on ingredients, you must assign the appropriate components to each product before proceeding.
Set Store Opening and Closing Hours in Grab: After updating BOM-type products, go to the Order Hub menu and set your store's opening and closing hours under the Delivery ON/OFF section.
Upload Menu Data to Grab: Once you’ve finished editing, go to the "Delivery menu" in the Order Hub and click "Upload Grab Menu".
After completing the Grab system integration, it is recommended to first export your product list from Grab. Then, proceed with removing duplicate products, updating product details, and correctly mapping product recipes as needed. This ensures accuracy and consistency in your product data within the system.
Post-Integration Recommendation: Review and update all product recipe mappings imported from Grab. Then, delete any duplicate products in one go before uploading, as you will need to wait in a queue for Grab to retrieve the updated data.
Check Store Opening and Closing Times: Ensure that your store’s opening time is earlier than the closing time. For example, opening at 10:00 AM and closing at 11:00 PM. (After the integration is complete, you can adjust the opening and closing times back to your preferred schedule.)
Access the Order Hub in the Silom POS App: Open the Silom POS application and navigate to the Order Hub menu.
Select the "Connect to Grab" option to initiate the integration process.
Log in with Your GrabMerchant Account: Click "Log In" and use your GrabMerchant account’s email and password to sign in. Please ensure that you use an email associated with a Manager account only.
If you haven't registered for the GrabMerchant app yet, please complete the registration through the Grab app or website before proceeding with the following steps.
Select Your Store to Connect with Silom POS: After successfully logging in, choose your store to link it with the Silom POS system.
Import Product Menu from Grab: Click "Export Menu" to import your product data from Grab into the system.
Proceed with Data Integration: After completing the Export Menu process, click "Proceed to Integration" to begin the integration, which may take approximately 30 minutes. Once the integration is complete, the POS system will not be able to receive orders from Grab immediately. We recommend that you review and update your product information before enabling order acceptance. However, while the POS system is not yet accepting orders, your store can still receive orders through the GrabMerchant app as usual. Once you have reviewed and finalized your product information, you can enable order acceptance via the Order Hub menu.
Delete duplicate products between Grab and the POS system. You can identify the products exported from Grab by the Grab icon displayed after the product name. This will help you accurately distinguish and remove any duplicate items.
Review and Update BOM-Type Products: Products exported from GrabFood will be categorized as BOM-type items without linked ingredient recipes. To enable stock deduction based on ingredients, you must assign the appropriate components to each product before proceeding.
Set Store Opening and Closing Hours in Grab: After updating BOM-type products, go to the Order Hub menu and set your store's opening and closing hours under the Delivery ON/OFF section.
Upload Menu Data to Grab: Once you’ve finished editing, go to the "Delivery menu" in the Order Hub and click "Upload Grab Menu".
Updated on: 19/02/2025
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