Question 1

Receive Transferred Products into Inventory

Accepted Answer

The branch receiving products from an inter-branch transfer can process the receipt in the backend at https://dashboard.silompos.com.
Select the Warehouse menu, then choose Transfer In Products.
Choose the branch where you want to receive the products into inventory.
If there are incoming product transfers, the system will display the receiving document. You can receive products in two cases as follows:

Approved Transfer: The receiving branch does not need to manually confirm receipt, as the system will automatically process the incoming products. The receiving branch can check the items under Inventory -> Stock Movements.
Pending Transfer: The receiving branch must click Approve to confirm the receipt of goods into the warehouse. In this case, the receiving document can be edited, such as adjusting the quantity to be received or providing a reason for not accepting certain items.

|| You can check the inventory quantity under Inventory -> Stock Movements.

Question 2

Create SilomPOS account

Accepted Answer

Silom App Here's how you would typically create user accounts for each of the SilomPOS apps, based on the information provided and common practices for POS systems:

1. SilomPOS (Main POS app):

No separate user creation within the app: The main SilomPOS app uses the account used to register for the SilomPOS service. This is usually the owner’s email address and serves as the primary administrator account.

2. Silom Dashboard (Web-based back office):

No separate user accounts: Access to the Silom Dashboard also uses the owner’s SilomPOS registration email and password.

3. Silom Staff Order (Staff Ordering app):

Owner/Manager Creates Staff Accounts: The owner or manager with administrative access creates individual accounts for each staff member through the SilomPOS main app or the Silom Dashboard.

This would involve setting a username (often their name or a designated staff ID) and a password.

The owner/manager can assign specific roles and permissions to each staff account, limiting access to sensitive functions like price changes or reporting.

|| Tip: For creating staff accounts, store owners can use email variations. For example, if the main email is shop@gmail.com, you can create shop.staff1@gmail.com, shop.staff2@gmail.com. Silom will make this easy to manage, eliminating the need to create new Gmail accounts, as using periods in Gmail addresses counts as the sam

Question 3

SilomPOS Platform Apps Explained

Accepted Answer

Silom App

SilomPOS Platform Apps Explained

| SilomPOS App

Purpose:
The core POS app for processing sales, managing inventory, and generating receipts.

Functionality:

Sales Management: Process sales, handle multiple payment methods (cash, QR code, credit card), apply discounts, and issue refunds.
Inventory Management: Add, edit, and delete products, track inventory levels in real-time, set up low stock alerts, make stock adjustments, and view inventory history.
Customizable Receipts: Design and customize receipt layouts, including logo, contact information, and additional details.
Basic CRM: Store customer information, manage loyalty programs, and send basic promotional messages.
Reporting: View basic sales and inventory reports.
Employee Management: Create and manage employee accounts with different permissions.
Table Management (Smart+): Assign tables, manage seating, and track table turnover (Smart+ package only).
BOM (Bill of Materials): Calculate profit and loss for each item and track ingredients used (Starter+ and Smart+ packages only).
QR Ordering (Smart+): Generate QR codes for customers to order food and drinks (Smart+ package only).
Delivery Order Integration (Smart+): Manage and track delivery orders from various platforms (Smart+ package only).

User Role: Cashier, Owner, Manager

**Minimum Spe

Question 4

How to connect the system for stores that only have Grab

Accepted Answer

Integrate Silom POS with Grab and import product data directly into the POS system. This is the most convenient method for new customers who have not yet added menus to Silom POS.

|| All imported products from Grab are classified as BOM-type items, which can be linked to recipes for automated stock deduction.

How to Integrate Silom POS with Grab and Import Product Data into the POS System :

Check Store Opening and Closing Hours: Ensure that your opening time is earlier than your closing time (e.g., Open: 10:00 AM, Close: 11:00 PM). After the integration is complete, you can adjust your store hours as needed.
Open the Silom POS application, then navigate to the Order Hub menu.
Click the "Connect Grab" button.
Log in with Your GrabMerchant Account: Click "Log in" and enter your GrabMerchant account's email and password. Please note that only a Manager email can be used to log in.

|| If you have not yet signed up for the GrabMerchant app, please complete the registration process through the Grab app or website before proceeding with the next steps.

After successfully logging in, choose to link your store with the Silom POS system.
Click "Export Menu" to import product data from Grab into the system.
**Proceed with Data Integration : ** After the Export Menu process is complete, click **"Proceed to Integration" ** to begin the integration process. This may take approximately 30 minutes. Once th

Question 5

How to connect systems for stores with both Grab and Silom

Accepted Answer

Product Management After Connecting to Grab

After completing the Grab system integration, it is recommended to first export your product list from Grab. Then, proceed with removing duplicate products, updating product details, and correctly mapping product recipes as needed. This ensures accuracy and consistency in your product data within the system.

|| Post-Integration Recommendation: Review and update all product recipe mappings imported from Grab. Then, delete any duplicate products in one go before uploading, as you will need to wait in a queue for Grab to retrieve the updated data.

Check Store Opening and Closing Times: Ensure that your store’s opening time is earlier than the closing time. For example, opening at 10:00 AM and closing at 11:00 PM. (After the integration is complete, you can adjust the opening and closing times back to your preferred schedule.)
Access the Order Hub in the Silom POS App: Open the Silom POS application and navigate to the Order Hub menu.
Select the "Connect to Grab" option to initiate the integration process.
Log in with Your GrabMerchant Account: Click "Log In" and use your GrabMerchant account’s email and password to sign in. Please ensure that you use an email associated with a Manager account only.

|| If you haven't registered for the GrabMerchant app yet, please complete the registration through the Grab app or website before proceeding with the following steps.

*

Question 6

Warehouse Management Overview

Accepted Answer

Warehouse Management Interface Overview

The Warehouse section has five main menus:

Product Movement – This menu is used to view the remaining inventory and track sales. You can search for items by part of their name or code. Clicking on a product allows you to see its details, sales history, adjustments, stock entries, and even reverse sales if needed.
Stock-In – This menu is for adding stock to the store from purchases or simple stock additions.
Stock-Out – Used for reducing the quantity of items in-store for non-sales-related reasons, such as damaged goods or internal requisitions.
Stock Adjustment – For modifying inventory levels based on periodic stock checks to ensure quantities are accurate and up-to-date.
Stock Check – This acts like a notepad for recording item names and quantities during stock counts.

How to Add Stock (Stock-In)

Navigate to the Warehouse menu.
To create a stock-in document, click + Stock-In.
If the product purchase includes a bill, enter the bill details, such as the bill number, into the document.
Search and select the products to add to stock.
Specify the quantity to be received.
After completing the details, confirm the purchase by clicking Confirm Purchase and then Save. Upon returning to the Product Movement page, the system should display the stock-in entry.

How to Issue Stock (Stock-Out)

Go to the Warehouse menu.
Open the Stock-Out

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