FAQ

Account and Setup

1. How do I create a SilomPOS account and choose a pricing plan?

Creating a SilomPOS account is simple: download the app from either the App Store (iOS) or Google Play Store (Android). Follow the on-screen instructions to set up a new account. SilomPOS offers three main pricing packages: Starter+, Smart+, and Pro. Starter+ is ideal for small businesses with basic POS needs. Smart+ is designed for larger businesses and restaurants, including multi-branch operations. Pro, the most comprehensive package, offers maximum functionality and customization. You can find detailed pricing information on the SilomPOS website or by contacting their sales team.

2. How do I connect a printer to my iPad/Android device?

SilomPOS is compatible with Epson and Star printers connected via LAN, Bluetooth, or USB. For LAN connections: Connect the printer to your router using an ethernet cable. Find the printer’s IP address from the network configuration page or router settings. Finally, enter this IP address in the SilomPOS app (Settings > Printer). For Bluetooth, enable Bluetooth on both devices, put your printer in pairing mode, and select it on your POS device to pair. Consult your printer's manual for specific instructions.

3. Can I use my existing printer with SilomPOS?

While you may be able to use your existing printer, SilomPOS recommends using certified printers for guaranteed functionality and seamless integration. Using a non certified printers may not work properly and Silom will not support them.

4. What types of training and support are available for SilomPOS?

SilomPOS provides technical support through phone, email, and LINE. They offer several training options, including remote support, online resources (video tutorials, user guides, FAQs), and on-site training for an additional fee. Online training resources are free and accessible on their website and YouTube channel.
Using SilomPOS

5. What are the differences between the SilomPOS app, the Silom Dashboard app, and the web dashboard?

The SilomPOS app, installed on your POS device, is used for sales, order management, adding products, and other POS operations. The Silom Dashboard app, available on both iOS and Android, allows for real-time sales data, basic reports, and employee activity tracking. The SilomPOS web dashboard, accessible through any web browser, is used for in-depth reporting, inventory management, employee permission settings, system-wide configurations, and managing multiple branches.

6. How can I sell products when there's no internet connection?

SilomPOS has an offline mode. When the app detects you're offline, it automatically switches, allowing you to continue recording sales and processing cash payments. However, online payment methods, data syncing, staff ordering, and access to the dashboard app or online features will be unavailable. Once your internet connection is restored, SilomPOS automatically syncs your offline data to the cloud.

7. How do I troubleshoot common printer issues?

If your printer is offline, ensure it's powered on, plugged in, and properly connected to your POS device. Verify network connectivity, IP address configuration For faint printing or misaligned text, use high-quality thermal paper, clean the printhead, adjust print density settings, and ensure proper paper alignment. If your cash drawer doesn't open automatically, check its connection to the printer, power status, configuration settings in the app, and test manual opening through the app.

Updated on: 02/11/2024