> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.silompos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send Loyalty Points

Importing Reward Points in Silom CRM is a process that enables stores to efficiently manage their customers' loyalty points. The steps are as follows:

1. Log in to [https://crm.silompos.com/](https://crm.silompos.com/) using your store's email and password.
2. Once logged in, navigate to the **Reward Points** menu.
3. Then, select **Import Reward Points**, which is located in the second tab on the screen.
4. Search for or select the **customer** whose reward points you want to adjust. You can easily find the customer by entering their name or phone number.
5. Once you have found the desired customer, click on their **name** and enter the number of points you want to add or deduct in the designated field.
6. Click **Send Loyalty Points** to confirm the adjustment. The system will update the customer's reward points immediately.
7. Then, click **Confirm** to finalize the changes.

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-13485_1kp6akx.png)

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-13571_bd5nyc.png)

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-14061_1slpkpz.png)