> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.silompos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Retrieve Loyalty Points

**Retrieve Loyalty Points** in Silom CRM is the process of deducting loyalty points that customers have already received. This process may be necessary in cases of incorrect point allocation or when adjustments are needed for specific customers. The steps are as follows:

1. Log in to [https://crm.silompos.com](https://crm.silompos.com/) and complete the sign-in process.
2. Once logged in, navigate to the **Loyalty Points** menu.
3. Then, select **Retrieve Loyalty Points**, which is located in the third tab at the top of the screen.
4. Search for or select the **customer** whose loyalty points you want to deduct. You can easily find the customer by entering their name or phone number.
5. Once you have found the desired customer, click on their **name** and enter the number of points to be deducted in the designated field.
6. Click **Retrieve Loyalty Points** to confirm the deduction. The system will instantly update the customer's loyalty points.
7. Then, click **Confirm** to complete the reward points redemption process.

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-14450_1kkvosk.png)

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-14481_1enbjpn.png)

![](https://storage.crisp.chat/users/helpdesk/website/a78c46431e4bc000/screenshot-2568-03-12-at-14515_1n37lns.png)